Frequently Asked Questions

It depends on the day! Here are our opening hours throughout the week:

Monday: 15:00 – 22:30
Tuesday to Friday: 15:00 – 00:00
Saturday: 12:00 – 00:00
Sunday: 12:00 – 22:30

Power-Up Tavern is conveniently located in the heart of London for easy access from Shoreditch, Whitechapel, the City of London, East London and anywhere else with access to the London Underground.  

Our address is 9 Chaucer Gardens, London, 1E 8QG. We’re two minutes from Aldgate East station and within fifteen minutes of Whitechapel, Shadwell, Tower Hill, Aldgate and Fenchurch Street.  

Click here to find us on Google Map

No! Our doors are open to gamers of all ages, although children should be supervised by a responsible adult after 7 PM.

No, there’s no dress code. Feel free to express yourself with the clothing of your choice, whether you’re dressing for comfort or style. We’re cosplay friendly, too!

It’s easy! Simply create an account with Power-Up Tavern, log into it here and then book a seat or area through the interface provided. You can also cancel and amend your booking through the membership area. Alternatively, you can also contact us by telephone or email.

Sure! You can select which machine you’d like to reserve when you make your booking. Alternatively, we’ll select the best machines for you and your party to ensure you have plenty of privacy and can focus on having the time of your life.

When booking through the Power-Up Tavern membership area, you can book for a maximum of eight people. However, if you’d like to book for a larger group then please contact us and we’ll be happy to accommodate you and your party in the best possible seating arrangement to ensure maximum comfort for every player. For the largest groups, we’re also available as a private hire venue.

All of our console gaming and computer gaming machines are charged by the hour, and so we have a minimum booking duration of one hour.

To cancel or change your reservation, you’ll need to log into the Power-Up Tavern membership area and make the changes there. Please give us as much notice as possible so that we can allow other Power-Up Tavern users to take your place. Struggling to make those changes? Get in touch with us and we’ll be happy to help.

Our PCs and Console prices are coming soon but we promise it will be affordable for anyone!

Yes! We have daily and weekly passes currently developing, which will allow you unlimited access to Power-Up Tavern and our machines. We’re also currently developing a membership program and hope to launch it soon, so be sure to follow us on your favourite social networking sites and to sign up to our email list to be the first to hear about it.

All major payment options are accepted at PowerUp Tavern, including both cash and card. For events, we also accept bank transfers.

For bookings of eight or more, or for bookings of more than one room, we require a deposit of 50% of the total booking fee.

We occasionally have discounts and promotions available to members of our email list as a way to say thank you for being a loyal customer. Make sure that you sign up to receive emails from us so that you don’t miss out!

We have a range of freshly prepared food and drinks available from our gourmet kitchen and cocktail bar. We serve some of the best pizza in London from our in-house pizza chef, and there are a range of snacks and other delicious dishes available. Meanwhile, our bar offers a huge selection of alcoholic and non-alcoholic beverages, including cocktails created by the head bartender of the runner-up of The World’s 50 Best Bars 2022.

To find out more, click here to check out our food menu, or click here to browse the drinks menu.

Yes, you’re more than welcome to order food and drinks while gaming. You’re allowed to eat near the consoles and PCs, and all of the terminals are cleaned down and disinfected after every booking.

Yes! We go out of our way to make every visitor feel welcome, and that includes making provisions for allergies and dietary restrictions. We offer gluten-free, vegan and vegetarian dishes, and our chefs can exclude any ingredient from your food if you ask them to.

No. Due to licensing laws and other regulations, we ask our visitors to refrain from consuming their own food or drinks while at Power Up Tavern.

Yes, we will have a special event packages with the best value offering to accomodate the needs of your large party. Coming soon!

It’s easy! Simply browse through our event listings, pick the gaming event (or events!) you’re interested in and click the “Register” button. You’ll be prompted to create an account with us, if you haven’t already done so. Then you can book your space at the event and you’re good to go. Just turn up on the day and say hello!

Where possible, we ask our guests to register in advance for events so that we know how many people to expect and don’t oversell an event. However, depending upon availability, you may be granted admission without a booking. These places will be assigned on a first-come, first-serve basis when available.

We host all kinds of events, and we’re always keen to add more if there’s something that you think we’re missing! You can expect to see everything from themed quiz nights and student nights to tournaments and competitions, where everyone can test their skills and win prizes. Many of our events offer you the chance to win cash prizes! Check out our events listings to find out more.

Get in touch with us to let us know what you have in mind! There are a number of options available, from hosting your tournament in partnership with us to taking advantage of our private hires. The best option is to talk to a member of staff about what your private event or tournament and we’ll be able to chat you through the best way to put your event on.

Tournament rules vary from one tournament to another, and so it’s best to check our gaming events listings for further details. However, we generally require players to sign up in advance and to arrive on time.

It depends upon the event. Check out our PC and console gaming event listings for further details. If there’s an age restriction for the event, it will say so on the listing.

If you can no longer attend an event at the gaming hub, you can cancel the reservation on the booking portal. To do this, log into your account on our website and head over to the “My Reservations” tab. You can then select the required reservation and click “Cancel”. Alternatively, you can call or email us using the details on our contact page. Please try to give us as much notice as possible so that another gamer can register in your place!

Nope! Our gaming café is the most well-equipped in London, with the latest hardware and software as well as professional gaming chairs and extra comfortable sofas for prolonged gaming sessions. All you need to bring is yourself!

We ask visitors to our gaming center to register in advance because our events are super popular and often sell out. By registering in advance, you confirm your place and avoid disappointment and help us to provide a better service.

Our PC and console gaming center consists of three primary areas:

PC Hexagon: A glass hexagon area with 15 gaming PCs.

PC Bootcamp: Two bootcamp areas designed for gaming teams and competitive play with 5 PCs each.

Console Gaming: A dedicated console gaming area with 15 consoles and seats for groups of 2-8 people.

Yes! We provide all of the gaming accessories that you’ll need to enjoy a fully immersive gaming experience without it costing you a fortune.

Yes, you’re more than welcome to bring your own gaming peripherals, and our staff will help you to connect them if needed.

Our technical specifications are as follows:

PC Hexagon:
Coming soon!

Bootcamps:
Coming soon!

Console Gaming:
PS5

Yes! We have 1 gbps internet available for free for all PowerUp Tavern customers.

We have a number of health and safety measures in place, including:

- Sanitization: All gaming equipment—including consoles, controllers, and PCs—is sanitized thoroughly after each use. Hand sanitizers are available at multiple points throughout the lounge.

- Ventilation and Air Quality: Our lounge is equipped with modern ventilation systems to ensure optimal air circulation and a comfortable gaming environment.

- Health and Safety Guidance: We provide clear instructions on how to safely use equipment and maintain good posture during gaming to reduce strain.

- Compliance with UK Laws: We adhere strictly to all health and safety regulations, including regular checks to ensure that all of our equipment and our facilities meet the required standards.

Yes. Any lost items are stored for one month before disposal. If you’ve lost or found an item, please speak to reception.

In the unlikely event that you experience any issues with our equipment, please let a member of staff know as soon as possible. We’ll fix or replace any defective equipment as quickly as we can and arrange for you to use a different machine in the meantime.

We take personal data and privacy extremely seriously and take steps to ensure that we’re compliant with GDPR and other key regulations and requirements. You can find out more about how we process cookies by clicking here, or you can click here to view our legal policy.

We currently stock PowerUp Tavern hoodies, tshirts and hats. Be sure to sign up to our email newsletter to be the first to hear about new additions!

All PowerUp Tavern merchandise is available exclusively from our gaming hub in London. We do accept orders via email or telephone (check out our contact us page for details) and offer delivery, which is free for orders of over £100.

Alternatively, you can purchase merchandise at the gaming lounge by speaking to a member of staff or asking at the bar. This is to ensure that our merchandise remains exclusive to patrons of PowerUp Tavern. When you’re wearing our apparel, we want you to know that you’re part of an elite club of gamers.

Yes! We offer gift cards at values of £25, £50 and £100.

We accept returns on all merchandise if it’s returned within two weeks in good selling condition and with no odour. Please show your merchandise to a member of staff to find out more.

You can drop us an email on info@power-uptavern.com or call us on (+44) 7572625830. Alternatively, find us on your favourite social networking sites or stop by our gaming hub and say hello. You can find out more about the options available to you on our contact page.

Of course! Our employees are on hand at all times to help out in the unlikely event that you have any issues. Simply speak to a PowerUp Tavern employee and let them know what you need. They’ll be more than happy to help!

Yes! We’d love to hear any ideas or feedback that you have that could help us to be the best that we can possibly be. It’s your feedback that keeps us at the top of the list of the best gaming bars in London! Head over to our contact us page to find out how you can get in touch with us, or just let us know your suggestion in person by talking to a member of staff.

Let us know as soon as possible! You can stop by at PowerUp Tavern or contact us via phone or email to report a lost, missing or forgotten item. We store all items for one month after we find them.

The best way to stay updated on new events and promotions is to follow us on X (Twitter), Instagram, TikTok and LinkedIn at @PowerUp_Tavern or to sign up to our email list.