Power-Up Tavern — Privacy Policy

1. Who We Are

Power-Up Tavern LTD operates as a data controller for the personal data we collect and process. We are located at 9 Chaucer Gardens, London, E1 8QD, United Kingdom. For questions about this policy or how we handle your data, please contact us at info@power-uptavern.com

2. Information We Collect About You

We may collect and process the following categories of personal data:

a) Information You Provide Directly

Contact Details: Name, email address, phone number, and address, when you register, book a session, or sign up for our mailing list.
Payment Information: Credit card or other payment details when you make a purchase.
Feedback and Support: Any information you provide when contacting us for support, feedback, or participating in surveys.

b) Information We Collect Automatically

Device and Usage Information: Details about the device used to access our website, such as IP address, browser type, operating system, and browsing behavior.
Cookies and Similar Technologies: For more information on the cookies we use and how to manage them, see our Cookies Policy.

c) Information from Third Parties

We may receive information about you from third-party services (such as payment processors or analytics providers) to support our business operations.

3. How We Use Your Information

We use your personal data for various purposes, as permitted under the UK GDPR, including:

a) Service Delivery

To provide you with the services you request, such as booking sessions, processing transactions, and managing your account.

b) Customer Support

To respond to your queries, provide support, and resolve any issues.

c) Marketing and Communications

We may use your email address with your consent to send newsletters, promotions, and other communications that might interest you. You may opt out of marketing communications at any time.

d) Website Analytics and Personalization

To analyse website usage, improve our services, and deliver personalised content based on your preferences.

e) Legal Compliance and Security

To comply with our legal obligations, prevent fraud, and ensure the safety and security of our website, users, and premises.

4. Legal Bases for Processing

We process your personal data under the following legal bases:

Consent: For marketing communications or where you have given explicit consent.
Contractual Necessity: To fulfil the contract when booking a session, registering, or purchasing.
Legitimate Interests: To improve our services, conduct analytics, ensure security, and prevent fraud.
Legal Obligations: To comply with applicable laws, such as tax laws or regulatory requirements.

5. Sharing Your Information

We may share your data with:

Service Providers: Third-party companies that provide services on our behalf, such as payment processing, IT services, and marketing support.
Business Transfers: Your data may be transferred to new ownership in the event of a sale, merger, or other business transaction.
Legal and Regulatory Authorities: When law requires, we may disclose information to regulatory authorities, law enforcement, or in response to legal processes.

6. International Transfers

Suppose we transfer your personal data outside the United Kingdom or European Economic Area (EEA). In that case, we will ensure adequate safeguards, such as Standard Contractual Clauses (SCCs) or other data protection mechanisms to protect your data in line with UK GDPR requirements.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. For example:

Transaction Data: Retained for accounting and tax purposes.
Marketing Data: Retained until you withdraw your consent or opt out.
Usage Data: Retained for analytics purposes, typically in an aggregated and anonymised form.

8. Your Data Protection Rights

Under UK data protection law, you have the following rights:

Right to Access: You may request access to the personal data we hold about you.
Right to Rectification: You can request corrections to any inaccurate or incomplete data.
Right to Erasure: You may ask us to delete your data under certain conditions.
Right to Restrict Processing: You can request that we restrict the processing of your data.
Right to Data Portability: You can request to receive your data in a commonly used format.
Right to Object: You can object to the processing of your data where we rely on legitimate interests.
Right to Withdraw Consent: You may withdraw consent at any time if we rely on your consent for processing.

To exercise any of these rights, please contact us at info@power-uptavern.com. We may require verification of your identity before processing your request.

9. Security of Your Data

We take data security seriously and use technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. This includes encryption, access controls, and regular security reviews.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyse usage, and deliver personalised content. For more information, please see our Cookies Policy.

11. Children’s Privacy

Our website and services are not intended for children under 16. We do not knowingly collect or process personal data from children under 16 without verifiable parental consent. If you believe that we may have collected data from a child under this age, please contact us so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, technology, or legal requirements. We will notify you of significant updates and post the latest version on our website. Please review this policy periodically to stay informed about how we handle your data.

13. Contact Us

If you have any questions, comments, or concerns regarding this Privacy Policy or your data rights, please contact us at:
Power-Up Tavern LTD.
9 Chaucer Gardens, London, E1 8QD
info@power-uptavern.com
+44 7572 625830

privacy policy